Case Manager
Company: Catholic Charities ccw
Location: Worcester
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are seeking a compassionate
and motivated Case Manager to join our team at our Family Shelter.
This position provides intake services, conducts comprehensive
needs assessments, and develops and implements service plans for
individuals and families at risk of hunger and homelessness, while
always respecting the dignity and autonomy of clients. OPen: 2 Full
Time positions and 1 per diem Primary Responsibilities Work with
other team members as necessary to provide comprehensive services
to all clients of the Family Shelter/Homeless Prevention program.
Meet with families to complete a comprehensive needs assessment
which includes information about their financial and housing needs.
Secure the necessary documentation to facilitate services to be
provided. Work with families to develop a service plan to address
the needs as identified in the assessment. Assist the family in
accessing needed services in the community; advocate on their
behalf as needed. Educate families on fair housing laws and
practices, how to identify discrimination when encountered, and
where to go if the family chooses to file a discrimination
complaint. Maintain case records and reports necessary for good
casework practice. Meet with Supervisor periodically to review the
progress of the family in achieving the service goals. Maintain
knowledge of community resources and services that can benefit
parents and children in the program. Educate families about local
housing units and subsidized housing programs and assist families
in completing the necessary applications. Work with families
individually and/or in groups to discuss budget planning and to
prepare families in housing search activities. Refer families to
other available housing related resources within the geographic
area. Accompany families to view apartments and negotiate with
landlords, and provide transportation when necessary. Conduct
outreach to landlords and realtors for the purpose of locating
apartments and educating landlords about the benefits available
through subsidy programs. Develop and maintain a network of
realtors and landlords who will house homeless families. Work with
local housing authorities, private and public agencies, community
service organizations, realtors and landlords to identify available
housing units. Check apartment vacancies through networks and
newspapers. Track services to clients and provide requested reports
on client services to the Coordinator, funding sources, and others
as requested and appropriate Prepare for and attend meetings with
supervisor and report on above listed activities Represent the
program as requested in the community programs related to Welfare
Reform, housing issues, homelessness, and other issues pertinent to
the program Work collaboratively with other programs or Agency
staff to ensure coordination of services and effective use of
resources Perform similar and related duties as assigned. Licenses
& Certifications Valid Driver’s License. Education/Experience
Qualifications Bachelor’s Degree in social work, human services or
a related field with supervised experience in homelessness, housing
search and/or human services; OR a high school diploma, or its
educational equivalent, with at least three years of supervised
experience in the previously stated fields. Ability to read, write,
and speak in both Spanish and English is a plus. Skills & Abilities
English proficiency (verbal and written communication) as it
relates to the job; second language is a plus (especially Spanish).
Ability to write clear, accurate, and professional reports.
Proficiency in Microsoft Office. Demonstrated understanding of the
needs of individuals and families experiencing homelessness and
crisis. Ability to work respectfully and effectively with people
from diverse backgrounds and cultures. Strong professional
boundaries and commitment to client confidentiality. Knowledge of
mandated reporter responsibilities and ability to follow required
reporting procedures in consultation with a supervisor. Ability to
communicate professionally with external agencies and represent the
organization and its clients effectively. Flexibility, reliability,
sensitivity, and ability to respond calmly to emergencies
Physical/Mental Requirements Normal range of vision and hearing
(with or without correction). Ability to climb stairs to access all
Catholic Charities Worcester County locations. Why Join Us?
Catholic Charities Worcester County offers a mission-driven
workplace where you make a meaningful impact in the community. We
value our employees and are proud to offer a comprehensive benefits
package to support their well-being and work-life balance. Benefits
for Full-Time and Part-Time Employees (30 hours/week) include:
Health, dental, and vision insurance 403(b) retirement plan Basic
Life and AD&D insurance Flexible Spending Accounts (FSA) and
Health Savings Accounts (HSA) Employee Assistance Program (EAP)
Financial Assistance Program Paid vacation time (full-time
employees earn up to 3 weeks in their first year) Paid holidays (17
company holidays in 2025 for full-time employees and for part-time
employees scheduled to work on the date of the holiday) At Catholic
Charities Worcester County, you will be part of a team dedicated to
helping individuals and families thrive. Join us and be a part of
meaningful change. Catholic Charities Worcester County is an equal
opportunity employer. All aspects of employment including the
decision to hire, promote, discipline, or discharge, will be based
on merit, competence, performance, and business needs. We do not
discriminate on the basis of race, color, religion, marital status,
age, national origin, ancestry, physical or mental disability,
medical condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, or local law.
Keywords: Catholic Charities ccw, Barnstable Town , Case Manager, Social Services , Worcester, Massachusetts
