Customer Service Manager
Company: Stop & Shop
Location: Dedham
Posted on: February 3, 2026
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Job Description:
Category/Area of Expertise: Retail Operations Job Requisition:
476370 Address: USA-MA-Dedham-160 Providence Highway Store Code:
Human Resources Brands (5148907) Here at Stop & Shop, we've been
serving our customers and neighborhoods for more than a century. A
lot has changed in that time, but one thing hasn't: Stop & Shop is
a place where everyone can thrive and feel like they're part of
family. Our more than 50,000 associates enjoy competitive salaries,
comprehensive benefits and discounts to support professional and
personal journeys and flexibility that fits their lives. We invite
you to pull up a seat and discover the ways you can make an impact.
There's always room at our table! As a leader in the retail grocery
industry, we are committed to feeding all the important moments in
our customers' lives. We are seeking a highly motivated and
results-oriented Customer Service Manager to play a crucial role in
driving positive community impact, operational excellence, and
financial success. What we ask of you: Department Management:
Oversee the daily Operations of the Customer Service departments
including Front End, Online Pick-up and Cash Office Ensure
departments meet or exceed sales and profit targets Maintain high
standards of sanitation and safety, ensuring compliance with all
regulations Accountable for leading the recruitment, hiring and new
hire orientation, while maintaining a high level of talent within
the department People Development and Diversity: Direct, oversee,
and evaluate the training completion of all Customer Service
department team members Monitor and evaluate associate performance
and ensure associates have development plans to support
professional growth Foster a culture of diversity and inclusion
within the team Engage and retain associates by fostering a
positive work environment Labor Relations: Manage labor relations
to ensure compliance with company policies and labor laws Address
and resolve employee issues and grievances in a timely and
effective manner Customer Service Excellence: Cultivate a culture
of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest
product offerings Support team members in their training to
consistently deliver exceptional customer service Operational
Efficiency: Monitor and analyze key performance metrics related to
customer service and sales Identify opportunities for process
optimization and implement solutions to enhance operational
performance Manage departmental budgets, expenses, and financial
targets to achieve profitability goals Compliance and Safety:
Ensure all departments comply with company policies and regulatory
requirements Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement: Actively engage with the local community to
understand their needs Develop and maintain positive relationships
with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs,
and charitable initiatives to support our mission of making a
positive impact What you bring to the table: 1-3 years of
supervisory or leadership experience, preferably in retail grocery
with knowledge of Customer Service departments including Front End,
Online Pick-up and Cash Office Bachelor's degree in Business
Administration, Retail Management, or related field (preferred) or
equivalent years of work experience Highly motivated,
results-oriented, and a self-starter with a proven track record of
success Strong ability to influence and communicate effectively
across different functions Excellent multitasking skills, with the
ability to prioritize and manage multiple responsibilities
simultaneously Demonstrated leadership and management skills,
inspiring and guiding teams to achieve goals Exceptional written
and verbal communication skills, with the ability to effectively
interact with customers, team members, and stakeholders High level
of customer service skills, with a genuine passion for exceeding
customer expectations Creative and strategic thinking abilities to
drive innovation and continuous improvement Effective
organizational and time management skills to ensure efficient
operations Ability to work flexible hours, including weekends and
holidays What we bring to the table: Culture committed to
celebrating diverse backgrounds and experiences Comprehensive
benefits Opportunities for professional development and career
growth Associate discounts Team of associates dedicated to serving
our local customers and supporting our communities If you are
passionate about customer service, thrive in a dynamic environment,
and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200 Stop & Shop
is an equal opportunity employer. We comply with all applicable
federal, state and local laws. Qualified applicants are considered
without regard to sex, race, color, ancestry, national origin,
citizenship status, religion, age, marital status (including civil
unions), military service, veteran status, pregnancy (including
childbirth and related medical conditions), genetic information,
sexual orientation, gender identity, legally recognized disability,
domestic violence victim status or any other characteristic
protected by law.
Keywords: Stop & Shop, Barnstable Town , Customer Service Manager, Retail - All , Dedham, Massachusetts
