Bilingual: Operations Quality & Continuous Improvement Supervisor [High Salary]
Company: CHEP
Location: Wilmington
Posted on: July 14, 2025
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Job Description:
CHEP helps move more goods to more people, in more places than
any other organization on earth via our 347 million pallets, crates
and containers. We employ approximately 13,000 people and operate
in 60 countries. Through our pioneering and sustainable
share-and-reuse business model, the world’s biggest brands trust us
to help them transport their goods more efficiently, safely and
with less environmental impact. What does that mean for you? You’ll
join an international organization big enough to take you anywhere,
and small enough to get you there sooner. You’ll help change how
goods get to market and contribute to global sustainability. You’ll
be empowered to bring your authentic self to work and be surrounded
by diverse and driven professionals. And you can maximize your
work-life balance and flexibility through our Hybrid Work Model .
Job Description Position is based at the Wilmington site Fully
Bilingual in English & Spanish Major/Key Accountabilities -
Develops and drives continuous improvement initiatives to ensure
that the quality control function meets key performance indicator
goals. - Supervise and coordinate the work of all quality
department employees. - Provide hands-on leadership as a
supervisor; responsible for mentoring and coaching all quality
employees and working through employee relations issues - Drives
compliance of CHEP quality guidelines at the service center. - In
partnership with Plant Manager, provide leadership to the quality
staff to effectively recruit, train, develop, evaluate, motivate,
delegate, and monitor their activities. - Collaborates with plant
leadership to ensure compliance to established policies. - Ensure
the consistent execution of all SOPs throughout the Plant in
accordance with the QMS, PMS, Commercial Organization, and Global
Supply Chain. - Support cost control initiatives and process
control within the Plant. - Responsible, in consultation with Plant
Manager, for the cost and yield performance of the Plan in
partnership with the overall P&L of the Plant. - Deliver best
operational practices and cost efficiencies across the Plant while
maintaining critical quality and raw material utilization standards
that are necessary to maintain customer satisfaction and Plant
profitability. - Ensure compliance through teamwork for all
Standard Operating Procedures within the Plant. - Manages and
ensures proper documentation of all quality related documents for
all plant personnel. - Develop, lead, organize group projects
targeting quality systems and continuous process improvements.
Reports on progress and project deliverables. - Partners with
Regional Quality personnel and the greater quality team to resolve
concerns and execute on strategic goals of the organization. -
Collaborates with Plant HSE Supervisor and HSE Plant Lead to
support and drive Safety improvements (Zero Harm) across the Plant.
- Conduct and lead Train the Trainer program for all training
personnel as it relates to quality. Authority/ Decision Making -
Will lead and develop site Quality Control Auditor and Quality Lead
positions and the CI program for their service center. - Drive
recommendations for process improvements & CI projects for plant
Key contacts Internal : - Plant leadership - Front line Team
Members - Territory and Regional Leadership Territory and Network
Quality Leadership - Ops Excellence leadership - Controls and
Compliance team Qualifications - Bachelor’s degree in Business or
in relevant business analysis discipline e.g. finances,
engineering, operations, supply chain, or equivalent experience.
Experience - 3-5 years’ experience in Quality Assurance or
Continuous improvement specialized role. - Lean Six Sigma
certification(s) preferred - Prior experience in a plant or quality
supervisory role - Strong customer focus orientation. -
Demonstrated ability to work in a challenging environment. -
Ability to lead a team. - Ability to give and receive constructive
feedback. - Demonstrated ability to work cross-functionally. -
Understanding of supply chain practices and metrics. - Knowledge of
manufacturing operations, training quality and production
employees. - Knowledge and experience of quality control program
implementation. - Basic knowledge of OSHA standards. - 3 year’s
line leadership experience. - Demonstrated ability to communicate
effectively with Director and above level leadership. Skills and
Knowledge - Proven ability to get results through mentoring skills
- effective coaching, facilitation & presentation - Strong
communication skills - Excellent problem-solving skills and
strategic thinking ability. - Data analysis - Critical thinking -
Organizational and time management skills - Strong MS Office
knowledge and skills including Excel, Word and PowerPoint - Quality
Mindset - Coaching and delegation - Conflict Management Languages
Required: - English & Spanish Position is based at the Wilmington
site Fully Bilingual in English & Spanish Remote Type Not Remote
Skills to succeed in the role Active Learning, Adaptability,
Cross-Functional Work, Curiosity, Digital Literacy, Emotional
Intelligence, Empathy, Initiative, Problem Solving We are an Equal
Opportunity Employer, and we are committed to developing a diverse
workforce in which everyone is treated fairly, with respect, and
has the opportunity to contribute to business success while
realizing his or her potential. This means harnessing the unique
skills and experience that each individual brings and we do not
discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or
CHEP representatives have scheduled interviews and offered
fraudulent employment opportunities with the intent to commit
identity theft or solicit money. Brambles and CHEP never conduct
interviews via online chat or request money as a term of
employment. If you have a question as to the legitimacy of an
interview or job offer, please contact us at
recruitment@brambles.com.
Keywords: CHEP, Barnstable Town , Bilingual: Operations Quality & Continuous Improvement Supervisor [High Salary], Manufacturing , Wilmington, Massachusetts