HR Process Improvement Lead

Company: UniFirst
Location: Wilmington
Posted on: July 2, 2025

Job Description:

We are seeking a dynamic and analytical HR Process Improvement Lead to drive continuous improvement across all Human Resources functions. This individual will serve as the process owner for identifying, maintaining, streamlining, and enhancing workflows across the HR ecosystem, including Payroll, HR Technology, Benefits, Compensation, Employee Relations, HR Compliance, Talent Acquisition, Employee Engagement, Learning & Development, and Performance Management. This role will work cross-functionally to ensure HR processes are efficient, scalable, compliant, and aligned with organizational goals. Responsibilities : Serve as the central owner of HR process documentation, standardization, and optimization across all HR functions. Evaluate current processes to identify pain points, inefficiencies, and areas for automation or simplification. Partner with function owners in Payroll, Benefits, Compensation, Employee Relations, Compliance, TA, Engagement, L&D, and Performance to define and implement process improvements. Lead and/or support implementation of process changes, including project planning, stakeholder management, testing, and change management. Collaborate with HR Technology to identify and implement technology solutions to enhance processes and reporting capabilities. Develop and maintain process maps, and Standard Operating Procedures (SOPs). Monitor process performance and maintain metrics to ensure sustained improvements. Ensure HR processes comply with internal policies and external regulations. Drive a continuous improvement mindset and establish mechanisms for feedback and ongoing refinement. Qualifications Requirements : Bachelor’s degree in Human Resources, Business Administration, or a related field. 3-5 years of experience in HR, Operations, Process Improvement, or related field. Strong understanding of end-to-end HR processes across multiple disciplines. Proven experience with process mapping, analysis, and redesign methodologies. Experience working with HR systems (e.g., Oracle Fusion, UKG, ADP, or other comparable systems). Strong project management and change management skills. Excellent communication, facilitation, and stakeholder engagement abilities. Ability to influence without authority and work effectively across a matrixed organization. Experience in a fast-paced, high-growth environment. Strong data analysis skills and experience with tools like Excel, SharePoint, Power BI, or Tableau. Play a pivotal role in shaping an efficient and employee-friendly HR ecosystem. Work in a collaborative environment that values innovation, ownership, and continuous improvement. Help us create exceptional employee experiences through operational excellence. Benefits & Perks: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses. UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Keywords: UniFirst, Barnstable Town , HR Process Improvement Lead, Human Resources , Wilmington, Massachusetts