Director of Commercial Auto Underwriting

Company: Hanover Insurance Company
Location: Worcester
Posted on: May 20, 2025

Job Description:

Director of Commercial Auto UnderwritingFor more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.Our Corporate Underwriting department is seeking a Director of Commercial Auto Underwriting to join our Corporate Underwriting team.Position Overview/Objective:The Director of Commercial Auto Underwriting supports underwriting excellence and product development excellence for commercial auto across the enterprise. The position reports to VP, Commercial Auto Underwriting, and will be responsible for driving strategic, financial, and operational management and development of Commercial Auto line of business in addition to adherence to underwriting guidelines established by this team.This is a Full-time, Exempt role.Responsibilities/Essential Functions:

• Develop and maintain commercial auto underwriting guidelines that align with business strategies, support profitable underwriting, and protect the organization. Work with business partners on communication and training of new and updated underwriting guidelines.
• Identify underwriting improvement opportunities and create and deliver targeted training to improve underwriting execution and profitability of the line of business.
• Support the development, maintenance and enhancement of underwriting tools and vendor applications.
• Monitor the performance of the commercial auto line and recommend portfolio management and pricing initiatives.
• Participate in state rate review meetings and influence rate filings, pricing targets, mix management, and appetite.
• Provide underwriting insights that support superior product innovation, development, and maintenance.
• Monitor auto loss frequency and severity and review large losses to identify lessons learned and provide appropriate guidance to the field.
• Partner with all the business units that write auto to help support or develop individual initiatives.
• Develop and deliver executive level presentations that communicate underwriting performance, pricing action, and strategic initiatives to senior and cross-functional stakeholders.
• Consistently embraces and upholds Hanover's CARE Values and adheres to Leadership 5 Principles.
• Champion new ideas and initiatives.Required Skills, Knowledge, & Experience and Competencies:
  • Typically has 8 years + years of relevant insurance experience including extensive commercial auto experience (underwriting, product management, and actuarial)
  • Strong written and verbal communication.
  • Strong influencer enterprise-wide across a highly matrixed organization
  • Strong analytic skills with demonstrated history in execution.
  • Ability to build relationships, internally and externally.
  • Ability to influence clients, peers, and senior executives.
  • Ability to manage complex insurance relationships.
  • Strong problem-solving abilities.CAREER DEVELOPMENT:It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.BENEFITS:We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Benefits include:
    • Medical, dental, vision, life, and disability insurance
    • 401K with a company match
    • PTO
    • Cultural Awareness Day in support of IDE
    • On-site medical/wellness center (Worcester only)The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
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Keywords: Hanover Insurance Company, Barnstable Town , Director of Commercial Auto Underwriting, Executive , Worcester, Massachusetts