Cloud Services Operations engineer - Senior

Company: Arena
Location: Boston
Posted on: June 2, 2025

Job Description:

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Your Role

• As Cloud Service Operations Engineer you will be responsible for smooth operation of Cloud hosted solutions as well as providing and documenting both solutions and root cause analysis for customer issues
• You will execute service requests and restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident
• In a global team you will collaborate with peers in other offices worldwide to provide first class support for mission-critical customers
• You will have opportunities to train, mentor, and participate in training programsYour ImpactThe Support Services organization is responsible for providing a seamless PTC experience to our customers to achieve their desired outcomes and accelerate customers' success.As members of the Support Services organization you combine strong Product and Cloud expertise with excellent customer service to meet and even exceed customer expectations.Your TeamYou will be a part of a highly diverse PTC Cloud Services Delivery Team, which works for customers across the globe. This position requires operating from an office in Germany and primarily providing support to customers across Germany. German language skills, therefore, are a strong plus.Your Day to Day Activities
  • Lead execution and client communication for critical and Enterprise-Down issues/events
  • Improve continuously services in a 24x7 environment. Most of the activities will take place during regular business hours, however there will be the need for weekend and off activities
  • Troubleshoot and investigate issues related to PLM applications like Windchill in Cloud-hosted environments and track the resolution of those problems in collaboration with other PTC Cloud teams and departments like R&D, etc. as well as communicate the same to customers
  • Mentor junior members of the team in the areas of product knowledge and technical expertisePreferred Experience:
    • Experience with Windchill, Linux can be a plus
    • Expertise in at least one of the major Cloud providers (Azure, AWS, Google).Your Skills and Knowledge:
      • Experience in implementing or supporting SaaS / Cloud-hosted multi-tier applications
      • Demonstrated ability to solve analytical problems while maintaining effective and precise documentation
      • Experience in Windchill PDMLink or any other 3rd party PLM system (e.g. from Dassault, Siemens, etc.)
      • Programming skills (Java, JS or any other programming language)
      • Optional: Experience in databasesLife at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."
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Keywords: Arena, Barnstable Town , Cloud Services Operations engineer - Senior, Engineering , Boston, Massachusetts